Hotel Front Desk Attendant(Open Door Hospitality)

Job summary
Hotel Front Desk AttendantWelcome guests in a friendly, prompt and professional mannerInform guests about the hotel features/benefits and/or as per required brand standards
Job seniority: entry level
Responsibilities
• Handle hotel phone system. Transferring calls to appropriate room/department while maintaining safety and security standards. Answer phone in a prompt and courteous manner.• Take, modify guestroom reservations. Register guests, issue room keys, provide information on hotel services and room location.• Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments.• Perform cashier duties-post cash and other miscellaneous charges.• Know hotel emergency procedures.• Maintain cleanliness of Front Office area, back office area, and assist with laundry Maintain cleanliness of public areas during shift.• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit.• Follow up with guests to ensure their request or problem has been met to their satisfaction.• Follow all policies and procedures as dictated by the brand and Corporate Office.• Comply with quality assurance expectations and standards.• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.• Promote team work and quality service through daily communications and coordination with other departments.• Perform other duties as assigned including guest room tours, special requests, etc.• Frequently standing up behind the desk and front office areas• Problem solving, reasoning, motivating and training abilities are often used.• May be required to work nights, weekends, and/or holidays.
Requirements
• High school qualification or equivalent.• Previous hospitality experience would be advantageous.• Strong written and verbal communication skills.• Well-presented and professional appearance.• Competency with Microsoft Office.• Ability to learn on the job.• Excellent customer service skills.• Must have flexible hours.
Key Skills Needed
• Excellent customer service skills• Strong written and verbal communication skills• Competency with Microsoft Office
Benefits
• Employee discount• Flexible schedule• Professional development assistance• Relocation assistance