Hotel Front Desk Agent

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Field customer complaints when necessaryBookkeeping: keep accurate records of all hotel guest account informationCommunicate with housekeeping to make sure guest rooms are readyAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:Displays impeccable interpersonal, time management, organizational skills, and customer service skillsExhibits working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situationsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredHigh school diploma, GED, or equivalentAbout Company:Welcome to the Crowne Plaza Chicago SW Burr Ridge. Stay with us during your next convention at McCormick Place Chicago! Bring your family and visit the nearby Brookfield Zoo, catch a race at Chicagoland Speedway, or explore The Forge Lemont, a brand-new local destination only minutes away.