Hotel Dispatcher (Union) (Mgm National Harbor)

Job summary
Hotel Dispatcher responsible for coordinating and facilitating communicationbetween hotel departments and ensuring efficient service delivery.Contributes to seamless operations and enhances overall guest experience.
Job seniority: entry level
Responsibilities
• Receive and prioritize service requests from guests and hotel staff.• Serve as a central point of contact for communication between guests, staff, and service providers.• Coordinate schedules of housekeeping, maintenance, and other service personnel.• Resolve guest issues immediately and follow up to ensure satisfaction.• Maintain detailed records of service requests and generate performance reports.
Requirements
• High School Diploma or equivalent.• Flexible schedule including shifts, weekends, and holidays.• Strong verbal and written communication skills.• Customer-centric approach and excellent problem-solving abilities.
Key Skills Needed
• Strong verbal and written communication• Customer service• Problem-solving• Time management
Benefits
• Wellness incentive programs• Access to discounts• Free meals• Free parking• Healthcare, financial, and time off benefits• Professional and personal development opportunities