1. Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, and conference services. 2. Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered functions. 3. Provide support with menu forecasting standards with culinary teams. 4. Collaborate with the Area General Manager and Resident General Managers to ensure the highest level of customer service by developing and overseeing food service standards, customer service policies, quality assurance, in-service training, proper food handling, and sanitation standards. 5. Conduct regular service inspections and evaluations to observ2 food preparation and service, station appearance; and cleanliness and sanitation of production and service areas, equipment, and employee uniform compliance. 6. Obtain guest feedback to create a discretionary guest-centric dialogue through surveys and "table touching." 7. Implement and monitor housekeeping, sanitary and safety rules, and regulations. 8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. May be assigned to process payroll, scheduling, and attendance for all staff within an assigned cluster 12. May be assigned to provide support with purchasing control and inventory maintenance. 13. May be assigned to preparing operational reports and analyses setting forth progress, and adverse trends, and making appropriate recommendations. 14. Interview, select, train, and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances. 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned.
Required Skill/ability 1: Exceptional communication skills to interact effectively with Heads of College, Deans and all other university constituents.
Required Skill/ability 2: Strong leadership skills. Ability to effectively supervise and train a diverse work staff. Proven ability to manage bargaining unit employees. Demonstrated strong oral and written communication skills.
Required Skill/ability 3: Strong and demonstrated ability with food service management systems or similar recipe development/menu management systems, database management, Microsoft Office, internet and e-mail.
Work Week: Flexible or Non-Standard (for anything other than Standard)
Posting Position Title: Hospitality Operations Manager, Residential Dining
University Job Title: Hospitality Operations Manager, Res Ops Rounds Bachelor's degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience. About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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