The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient's needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.
Essential Job Functions
Maintains a current awareness of the abilities and limitations of each field/external staff member.
Demonstrates a thorough knowledge and adherence to company policies and procedures.
Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff performance
Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.
Assist in provision of orientation and training for new staff members.
Coordinates staffing needs according to branch location guidelines
Manage and maintain staffing schedule according to branch location guidelines
Coordinate orientation and training scheduling
Coordinate work schedules by allocating employees in shifts and positions
Coordinate shift back-fill activities in the event of caregiver tardiness or absences
Be primary point of contact with patient family regarding staffing schedules
Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
Requirements
High school diploma or GED
Must be able to work after hours on-call schedule
Proficient Microsoft Office skills
Proficient typing skills
Preferences
Bachelor's Degree
Six (6) months previous agency staffing or recruiting experience
One (1) year previous office work experience a plus
Healthcare experience a plus
Bilingual a plus
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to remain calm and professional in stressful situations
Ability to multi-task
Attention to detail
Time Management
Effective problem-solving and conflict resolution skills
Excellent organization and communication skills
Quick-thinking and astute decision making skills
Physical Demands
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
Ability to climb stairs
Must have visual and hearing acuity
Environment
Performs duties in an office environment with occasional field visits during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
