The USC Caruso Department of Otolaryngology - Head and Neck Surgery at the Keck School of Medicine is seeking an outstanding applicant for a Healthcare Navigator, also known as a Patient Navigator, who will serve as a liaison between patients and physicians, facilitating clinical services. This position will work directly with physicians, patients, and other USC care teams to implement processes at USC that promote the highest standards of patient satisfaction, patient throughput, program development, and outreach strategy.
Candidates for this position are encouraged to have excellent communication and leadership skills and a background in clinical pathways and patient advocacy. Responsibilities include meeting with the providers to discuss patient care cases and methods to improve clinical coordination pathways, patient throughput, patient and family education, marketing and strategy campaigns, and leading efforts to improve the reach of the service area. This position provides support and guidance to new patients (e.g., communicating required information before first appointments), develops resources, activities, and events to improve the patient care experience, and assists with building rapport with physicians and referral clinicians.
The role may start off as full-time in the office while training. After training is completed, the role will become a hybrid position and will require being in the office at least 2 times per week.
The hourly rate range for this position is $35.77 - $41.25. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Bachelor's degreeAdditional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Skills: Experience providing medical/clinical guidance.Advanced judgment, analytical, and decision-making skills, able to work independently with minimal supervision.Data gathering and analysis skills.Excellent time management skills.Demonstrated interpersonal, negotiation and problem-solving skills.Experience in customer service.Practiced use of discretion and decision-making ability.Excellent written and oral communication skills.Proven ability to build and maintain deep and meaningful relationships with community members and outside agencies.Preferred Education: Related undergraduate study AndSpecialized/technical trainingPreferred Certifications: BLS/CPR Certifications in CPR, basic life support and/or mental health first aid.Preferred Experience: 2 yearsPreferred Skills: Demonstrated experience in community healthcare and/or street medicine.A current understanding and appreciation of the cultural vibrancy and historical significance of local communities in Los Angeles and Southern California.Extensive knowledge and/or understanding of numerous cultural issues (e.g., immigration, socioeconomic, LGBTQIA+).Fluent in one or more languages in addition to English (e.g., Spanish, Korean, American Sign Language). About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Connections working at University of Southern California (USC)
