Healthcare Customer Service Representative

Think you have a knack for understanding people and guiding them through complex situations? Then picture yourself as a Patient Advocate in a thriving healthcare organization. In this role, you're more than just a customer service rep; you're a trusted voice, helping patients navigate the billing process and find solutions for outstanding balances.
Here's a glimpse of your day:
Connect with patients: You'll be their first point of contact, actively listening to their concerns and anxieties around medical bills.
Become a billing detective: Put your problem-solving skills to the test as you analyze accounts, uncover payment options, and work with patients to find personalized solutions.
Empower, educate, and empathize: Every interaction is an opportunity to guide patients with clear explanations, answer their questions, and offer a calming, supportive presence.
Master the negotiation dance: With finesse and respect, you'll work collaboratively with patients to find payment plans that fit their needs and ensure smooth financial progress.
Witness the impact: Nothing beats the feeling of knowing you've helped someone during a potentially stressful time. Seeing the relief on their faces is the ultimate reward.
If you thrive on:
Building genuine connections: You genuinely care about helping people and enjoy forming trusting relationships.
Thinking on your feet: Quick problem-solving is your second nature, and you relish finding creative solutions in complex situations.
Maintaining composure: Even during challenging calls, you stay calm, professional, and patient, focused on finding optimal solutions.
Learning and growing: Mastering new software and expanding your knowledge of healthcare billing is both stimulating and rewarding.
Ready to make a real difference in healthcare? We're seeking someone with:
A high school diploma or equivalent (your thirst for learning matters most!)
Prior customer service experience (knowing how to listen and guide people is key)
Familiarity with healthcare billing and finance is a plus (but a willingness to learn is essential)
Understanding of HIPAA regulations ensures patient privacy and confidentiality
Employment Type: Full-Time
Salary: $ 16.00 19.00 Per Hour