Guest Services Representative NorthPoint Dental Location Minneapolis, MN (Willard Hay area) : Description NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to fill their Guest Services Representative position. This position is responsible for the reception, registration, appointment scheduling, referrals, calls, scanning, and facilitating the patient flow of all dental appointments.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page . Location and hours: This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. This position may have some evening hours working until 7 p.m. This position will also provide backup as needed for the other dental clinic at 800 West Broadway, Minneapolis, MN 55411.
About the position type: This is a full-time, benefit earning position. This position is internally classified as an Office Specialist III. Click here to view the job classification specification.
In this position, you will: Answer all incoming calls to NorthPoint Health & Wellness Clinic and NorthPoint Inc. and monitor the cancellation line for cancellation of appointments. Register and schedule patients' dental, medical, behavioral health, and optometry appointments by telephone and in-person within Dentrix, Epic Cadence and Prelude. Greet patients on arrival, provide check-in, and notify providers via the scheduling system; monitor patients in waiting room to help facilitate efficient patient flow. Interview patients to obtain demographic information, verify and update as needed, and create new patient accounts. Verify, obtain, and create accurate guarantor and insurance accounts; verify insurance coverage, collect payments for co-pays and scan insurance cards for each appointment and solicit financial information. Provide interpreter services and/or schedule interpreter services as needed for patients when scheduling appointments. Provide HIPPA and data privacy information to patients and document in Epic and Dentrix. Call and schedule/reschedule patient appointments as needed; check scheduling queues, Epic in-baskets, and Microsoft team chats for appointment requests from medical providers. Need to have: One of the following: Two years or more of office clerical experience. Two years or more of related post-high school education. 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program. One year or more of office clerical experience an d completion of the Human Services Pathway Training Program. Nice to have: Experience: Using Dentrix, Epic or other electronic medical and dental billing systems. Performing front desk duties and handling confidential information. Working in a medical/dental office setting. Working with Microsoft Office suite (Excel, Outlook, Teams & Word). Knowledge of HIPAA security and privacy regulations. Ability to: Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers. Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner. Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines. Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner. Work in a fast paced environment. Candidates with fluency in Hmong, Spanish, or Somali in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties. About the department: NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. This position will have access to systems or other documentation that may contain HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check. If you have questions, please contact: Katie Bakke
