Lazy River Products is in search of new additions to our Retail Team!! Pay Rate : $18.00/hour, paid on an hourly basis (non-negotiable)
Status : Part-time (17.00 hours/week - 3 shifts/week)
Schedule: (non-negotiable)
Saturdays - 8:30am-2:45pm w/ waivable 30-min break
Sundays - 8:30am-2:45pm w/ waivable 30-min break
Mondays - 4:45pm-10:15pm (no break)
Total of 17.00 hours worked after breaks At least 2 years of proven customer service experience or related experience is required. Previous retail cannabis industry experience is preferred. Guest Relations Representative "GRR" Job Description:
The Guest Relations Representative "GRR" will greet, check-in, assist, and/or provide direction and information to customers, visitors, and other guests of the organization's products and services.
GRR Core Tasks and Responsibilities - Answer incoming phone calls. Awareness of parking lot/front entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed. Check in customers by using a scanning device to scan valid government issued photo IDs. Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction. Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel). Directing solicitors or unplanned communicators to contact the info email over the phone, or by providing info business cards if in-person. File and maintain records as requested. Maintain organization and cleanliness of GR. Maintain supply tracking for GR. Monitor surveillance cameras to assist with the maintenance of customer traffic flow. Provide information about the company's products, services, and events. Receives incoming package deliveries and communicates and/or places deliveries on S/R. Record customer requests on Guest Relations call log when applicable, and contact customers to communicate previous requests, if applicable. Records customer complaints and provides to manager on the same day the complaint was made. Verifying government-issued photo IDs to ensure 21+ entry. Additional Duties as assigned. Qualifications:
Education - High school diploma or GED required. College Degree preferred but not required. Basic computer navigation required. Proficiency with Microsoft 365 software and applications and Windows 10 required. Experience - At least 2 years of proven customer service experience or related experience is required. Previous retail cannabis industry experience is preferred. Physical Requirement/Work Environment – Retail store work environment. Must be able to lift up to 15 pounds at a time. Prolonged periods standing or sitting at a desk while working on a computer. Additional Requirements – Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry. Must have a driver's license and own transportation. Lazy River Products Benefits Package Includes: Paid Time Off - This part time position may accrue up to a total 12 days/year (5 vacation, 5 sick, 2 holiday) Generous employee discount. Employee incentives, perks, and rewards. Paid Volunteer opportunities throughout the year.
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