Position OverviewThe General Sales Manager (GSM) has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing, and retaining the very best Sales Managers, Sales Associates, and Financial Services professionals for the store and driving a high level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.Who Would I Interact With?This position interacts daily with Customers, Sales Associates, Store Managers, Financial Services Managers, and support staff, to name a few.What are the day-to-day responsibilities?Leading yourself and the team in a way that supports Scott Auto Group's Vision and MissionSetting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales, financial services product sales, and overall sales profitEngaging and motivating the team to achieve key goals, performance expectationsDriving the business through a high level of involvement in the day-to-day operationsManaging the negotiation and financing processes with Sales Associates, ensuring that customers understand their vehicle purchase options and pricingLead the Used Vehicle Department, including inventory management, merchandising, pricing, and reconditioning.Appraising vehicles for tradeManaging all three areas of customer traffic: Showroom, E-Commerce, and PhonesPartner with the general manager to plan and manage new and used vehicle inventory.Assisting in managing controllable expense elements for the New and Used Vehicle DepartmentsAnalyzing the business to determine shortfalls and developing action plans to improve performanceHow will I know if I am successful?The performance of a General Sales Manager is measured by achieving:Targeted unit sales and gross profitTargeted Associate retentionTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentAutomotive retail management experienceProven leadership ability to recruit, select, train, coach, and develop a teamAbility to set and achieve targeted goalsAbility to drive an exceptional Customer experienceDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver's license and have and maintain an acceptable, safe driving record
