Raines Co. - Your Future is Now!Position Summary: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.Essential Job FunctionsOversee the day-to-day operations and assignments of the hotel staffAssist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and proceduresAssist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functionsProvide regular direction and oversee hotel operations as follows:* Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achievedFood and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achievedHousekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotelThe security function to ensure a safe and secure environment for guests, employees, and hotel assetsSales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectivesMaintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulationsAccounting and purchasing controls and procedures are implemented and maintained • Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reportsMake recommendations for capital improvements to enhance the assets of the company and brand loyalty • Maintain and uphold standards of brand and/or HP Hotels to the highest level* Interact with outside contacts:Guests – to ensure their total satisfactionOwners and/or Principals – regarding operational updates and current issuesVendors – to resolve any vendor performance issues, etc.Regulatory agencies – regarding safety and compliance mattersQualificationsMinimum five years of progressive experience in hotels or related fields or a bachelor's degree and four years of related experience or an associate's degree and 6 years of related experience requiredPrior General Manager experience preferredBachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferredExperience with brand's PMS and Point of Sales systems preferredProficient in Microsoft Office or similar computer applicationsMust possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal noticeMust speak English fluentlyMust have excellent written and oral communication skillsMathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used.Ability to effectively multi-taskRaines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pre-employment background check required.
