Full - Customer Care Agent

Job summary
Full-time customer care agents neededSupport inbound customer service, help desk, and back-office processingOpportunity for career growth and advancement
Job seniority: entry level
Responsibilities
• Handle inbound and outbound contacts in a courteous and professional manner• Resolve support issues, sell products and services, and ensure customer satisfaction• Document and process customer claims, follow scripts and procedures• Attend meetings and training to stay up-to-date on program knowledge• Adhere to attendance and work schedule requirements
Requirements
• Must be 18 years of age or older• High school diploma or equivalent• Excellent communication skills, both written and oral• Ability to type swiftly and accurately• Basic knowledge of Microsoft Office Suite and Windows operating system• Reliable with good attendance and punctuality• Aptitude for conflict resolution, problem-solving, and negotiation• Customer service oriented, able to multitask and self-manage• Strong team orientation and interpersonal skills
Key Skills Needed
• Excellent communication skills• Basic computer skills• Problem-solving skills• Customer service skills• Ability to multitask• Strong team orientation• Interpersonal skills
Benefits
• Paid training and time off• Medical, dental, vision, and life insurance• Retirement plans• Advancement opportunities• Flexible schedules• Regular raises• Casual dress code• Contests and prizes