Join our team at the Hilton Atlanta Perimeter Center as a Front Office Supervisor! Don't miss out on this amazing opportunity - apply today and take the first step towards a rewarding career with us. Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following: • Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service. • Ensures that all front office associates receive training adequate for the performance of the position. • Provides feedback on a continual basis. • Participated in the training, developing, and disciplining of all front office staff. • Maintains records of absences and tardiness. • Performs all front office duties including check-in, check-out, reservations, etc. • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. • Ensures that all required reports are completed and submitted in a timely manner. • Ensures guest satisfaction by responding to and resolving guest complaints. • Is aware of direct competition. • Fills in at the front desk and reservations when staffing needs and hotel needs dictate. • Maintains regular contact with the Housekeeping Department to ensure proper room status. • Fills in for the Assistant Front Office Manager in his/her absence. • Must wear the required uniform. • Must maintain a neat, clean, well-groomed appearance. • Ensures that staff is in adherence to uniform/grooming standards at all times. • Ensures that all guests are served. • Notifies the Front Office Manager of guest comments. • Performs other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
• Supervises a total of 10 to 20 employees in the front office department. • Responsible for the direction, coordination, and execution of this unit. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. ONQ experience preferred.
• ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following: • Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis.Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service. • Ensures that all front office associates receive training adequate for the performance of the position. • Provides feedback on a continual basis. • Participated in the training, developing, and disciplining of all front office staff. • Maintains records of absences and tardiness. • Performs all front office duties including check-in, check-out, reservations, etc. • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. • Ensures that all required reports are completed and submitted in a timely manner. • Ensures guest satisfaction by responding to and resolving guest complaints. • Is aware of direct competition. • Fills in at the front desk and reservations when staffing needs and hotel needs dictate. • Maintains regular contact with the Housekeeping Department to ensure proper room status. • Fills in for the Assistant Front Office Manager in his/her absence. • Must wear the required uniform. • Must maintain a neat, clean, well-groomed appearance. • Ensures that staff is in adherence to uniform/grooming standards at all times. • Ensures that all guests are served. • Notifies the Front Office Manager of guest comments. • Performs other duties as assigned by management.SUPERVISORY RESPONSIBILITIES: • Supervises a total of 10 to 20 employees in the front office department. • Responsible for the direction, coordination, and execution of this unit. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems.
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