Department Overview
Internal Medicine at Marquam Hill is located on the Main Campus. We see adults from the age of 18 and over. We have a practice of Faculty Providers, NP as well as PA. We are a resident-based teaching clinic with 6 subspecialties.
As the Front Office PAS Supervisor you will provide leadership, expert guidance, and oversight for PAS Trainees, Specialists, and Resource Specialists consistant with operational requirements and customer service philosophy of OHSU and the Department of Internal Medicine. You will provide input and guidance for process inprovement and customer satisfaction. Overall responsible for directing and coordinating the daily functions and duties of the front office, patient/clinician flow, compliance with regulatory requirements, ensuring education and training is up to date, HR management, scheduling (daily, weekly, and monthly), quality projects, safety for staff, patients, and visitors, and attending meetings. Provides back up support for clinical staff, including support for clinical support staff and providers. Works on Campus five days a week.
Function/Duties of Position
* Supervises front office staff and provides daily guidance in problem solving. Monitors successful completion of competencies, makes recommendations for salary increases, approved and assigns PAS work/assignments. Works as back up for front office, phones, template coordinator and referral coordinator when there are out calls. Works in concert with Practice Manager to recruit, train, and counsel employees, develop work plans, participate in discipline up to and including dismissal. Participates in evaluations and setting long and short-term goals for all PAS staff. Enters and monitors staff schedules in Kronos timekeeping. Encourages a cohesive team approach to the day-to-day operations. Leads by example. Provides ongoing feedback to staff.* Monitors Clinical Operations: Investigates clinic scheduling errors, patient volume and flow, unkept appts and reschedules, clinicians' time utilization, recommending changes as needed. Recommends and implements operational changes as needed.* Personnel management:*
Creates and maintains the monthly, weekly, and daily staffing schedules taking into account clinician variance and employee vacation and sick time.* Ensures all staff are up to date with training.* Hires, disciplines, and terminates staff in concert with Practice Manager.* Completes employee evaluations (probationary and annual).* Responds to grievances.* Creates and updates job descriptions.* Promotes staff development.
* Supervises Managed Care Coordinator (PAS Resource Specialist). Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Makes sure that the FTE supports the number of referrals processed.
* Provides high quality customer service to both external and internal customers to meet and/or exceed service standards. Serves as a role model for all clinical employees. Communicates with patients/familes, or other health care team members in a timely, cost efficient, and courteous manner.
Required Qualifications
* Associates degree or equivalent education and experience.* 2 years' front line clerical experience in clinical setting.* Experience in managed care, billing, scheduling, and HR.* Previous lead experience.
Job Related Knowledge, Skills and Abilities (Competencies):
* Electronic medical records* scheduling* Microsoft Office Suite* exceptional customer service skills, multi-line phone system* medical insurance - managed care* medical terminology knowlegde
Preferred Qualifications
* Bachelor's degree* 2 years' management experience, scheduling, EMR, billing/coding.* 1 years' personnel management experience- hiring, training, discipline, termination, budget management.
Additional Details
Available to work Monday-Saturday on flexible schedules.
Clinic open 7:00 AM- 8:00 PM
Exposure to ill patients.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ******** or ******** .
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