Front Office Manager

Job summary
Looking for a Front Office Manager to provide exceptional customer serviceRepresent the brand with enthusiasm and create a positive environmentManage front desk operations and work with a great team
Job seniority: mid-to-senior level
Responsibilities
• Deliver friendly and helpful service to all guests• Create enjoyable guest experiences• Be a team player and help teammates• Perform check-in and check-out tasks• Welcome guests and assign rooms• Provide information about the hotel• Manage online and phone reservations• Respond to client complaints• Coordinate with housekeeping, breakfast, and maintenance staff• Confirm group reservations and arrange personalized services
Requirements
• Work experience as Hotel Front Office Manager or similar role• Experience with hotel reservation software• Understanding of travel planning websites• Exceptional customer service• Excellent communication and organizational skills
Benefits
• Competitive wages and comprehensive benefits