Summary
The Front Desk Supervisor will provide leadership, training, and direction to the front desk team. They will act as an active member of the front desk team when needed.
Job Posting Deadline
Applications for this position will be accepted until May 31, 2024.
Essential Job Functions
Train and monitor staff
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, available rooms, rates, and amenities
Work in our system "Alice" to impute maintenance requests
Respond to guests' complaints in a timely and professional manner
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Create unique baskets or special amenities for special guests
Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
Accept reservations, changes, and cancellations
Make change, post charges, reconcile daily work, and make deposits
Other duties as assigned
Qualifications
• High School Diploma or equivalent required
• College degree in related field preferred
• 1 year of management experience preferred
• 3 year of front desk experience preferred
Additional Information
Supervision given and
received
Given: Exercises direct supervision over front desk staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of Front Desk Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.
Work Environment and physical demands
Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance.
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
· Health, Dental and Vision Insurance Programs
· Flexible Spending Account Programs
· Life Insurance Programs
· Paid Time Off Programs
· Paid Leave Programs
· 401(k) Savings Plan
· Employee Ski Pass and Dependent Ski Passes
· Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ******** .
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell /Limelight Hotelis an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit
www.aspensnowmass.com/employment/benefits-and-perks
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.Read more about our policies as it relates to employee safety
here
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