Front Desk Supervisor

Your experience in delivering exceptional guest service is the key and your passion for this position is what we are looking for. Excellent growth opportunity for a seasoned front desk leader.
Duties of this position include, but are not limited to:
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., shares, separate room/tax/incidentals, comp, direct bill, etc.) Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the property management system and identify designated requirements and requests. Contact appropriate individual or department (Housekeeping, Engineering) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Opera Experience a Plus! Nights, Weekends, and Holidays are required for this position.
Your experience matters and does make a difference!