About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description: Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Overview: Job Overview: The Front Desk Manager role is crucial in ensuring the smooth operation of front office activities and delivering exceptional service to our guests. The Front Desk Manager will act as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively, and maintaining the high standard of guest satisfaction that Black Desert Resort is known for.
Job Specifications: Onsite: Black Desert Resort
Shift & Schedule Availability: Year Round / Full Time
The budgeted range starts at $58,000 - $65,000 + annual bonus. Actual pay will be adjusted based on experience.
Job Responsibilities but not limited to: Oversee and manage the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met. Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions. Coordinate with various departments, including housekeeping, maintenance, and F&B, to ensure guest needs and expectations are fulfilled. Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service. Handle guest check-ins and check-outs, reservations, and any other front office duties as required. Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service. Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations. Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction. Provide leadership and support to the front office team, fostering a positive and productive work environment. Prepare reports and conduct regular briefings with the front office team. Qualifications: Minimum of 3 years of experience in front office or guest services within a luxury hotel or resort environment. Strong leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills, with a focus on guest service. Proficiency in hotel management software and Microsoft Office Suite. Detail-oriented with strong organizational and problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work various shifts, including nights, weekends, and holidays. Compensation Range:The compensation for this position is $58,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.
