TransChicago Truck Group is a leader in truck and truck related products and services. Our mission is to continually seek better ways of doing business. To differentiate ourselves from our competitors. All our activities are structured to recognize and exceed the expectations of our customers.
What you will be doing
The Fleet Advocate is responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.
What you need to succeed (Skills) Review estimates and repairs for correct warranty processing. Seek policy assistance when merited. Track failure patterns and pursue resolutions. Guide and expedite repairs. Coordinate expediated parts orders, technical and field support, as needed. Monitor trucks down for activity. Track and expedite campaigns. Meet with customers to explain repairs. Train customers on proper maintenance, inspection, new technologies and continuing education. Review invoices for accuracy. Provide customer technician and driver training. Virtual technician and connectivity follow up. Review PDI/NTP work in process and follow up. Account set up and support. Quality/factory interface. Direct warranty: parts, CPW, etc. Provide representation for customer fleets throughout the DTNA dealer network. Provide assistance for customers setting up DTNA software. Meet with customers to discuss their needs and find solutions for challenges they may be facing throughout the dealer network. Communicate with dealerships and assist in expediting repairs for fleet customers. At least 8 years of sales experience, product support, or technical product knowledge. At least 1 year of lead experience. Professional language ability in Eastern European languages a plus. Why You will Love TransChicago Truck Group
Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement. Earn Vacation over the course of your first year + Holidays + Sick Days Full Health Insurance (medical, dental, vision) Career Advancement . We are strong believers in continual training and development for our people. Your success is our success. Company Paid life insurance. Short-Term and Long-Term Disability 401(k) option TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
