Fnol Customer Service Representative

Job summary
FNOL Customer Service RepresentativeLocation: Remote in Oklahoma City, OKFully remote position
Job seniority: entry level
Responsibilities
• Accept inbound calls for First Notice of Loss (FNOL) claims• Record and report damage claims to client's property• Communicate effectively and enter data accurately into a database• Report underground damage to locate companies• Provide outstanding customer service• Analyze photos and map the correct location• May be assigned to work on special projects
Requirements
• Minimum of 6 months to 1-year previous customer service call center experience• Ability to type a minimum of 55 wpm, error-free• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches• Advanced phone and verbal communication skills• Active listening skills• Excellent written communication skills• Excellent reading skills; must be able to read and follow a script• Must be able to analyze and interpret photos to determine damage• High School Diploma or equivalent• Experience with Microsoft Teams a plus
Key Skills Needed
• Customer service• Data entry• Communication• Active listening• Written communication• Reading comprehension• Analytical skills
Benefits
• Paid time off• CMR pays $50/month towards internet service costs• Matched 401k• Full menu of benefits• Pre-employment drug screenings and criminal background checks are mandatory