Job summary
The purpose of a Firearms Sales Associate is to provide exceptional customer service and expertise in firearms and related accessories.Your in-depth knowledge of firearms regulations, safety practices, and product features will contribute to a positive shopping experience for our customers.Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
Job seniority: entry level
Responsibilities
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.• Provide expert guidance and unbiased product recommendations to customers based on their individual requirements.• Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers.• Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP.• Assist customers in selecting appropriate ammunition, accessories, and related products.• Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.• Process transactions accurately and efficiently, handling payments and necessary documentation.• Stay updated on current firearm trends, models, and industry news to provide informed recommendations.• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
Requirements
• High school diploma or equivalent; additional education or training in firearms safety is a plus.• Previous experience in firearms sales or a related field is preferred.• Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers.• Strong interpersonal and communication skills, with the ability to engage customers effectively.• Excellent attention to detail and organizational skills.• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.• Proficiency in using computer systems for transaction processing and record-keeping.• Strong commitment to maintaining a safe and secure shopping environment.• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
Benefits
• 401k with a generous 50% match up to first 10% of earnings• Healthcare plans to support your needs• Virtual doctor visits• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program• 15% Associate Discount• Dave Ramsey's SmartDollar Program (no cost to you!)• Associate Assistance Program• RK Cares Associate Hardship Program• 24/7 Chaplaincy Services
