Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Basic Function:
As Stryker's face of service in an assigned territory, technician will perform repairs and/or preventative maintenance tasks,
will diagnose errors or technical problems and will provide a solution and/or resolve service needs while minimizing
equipment downtime.
Individual Responsibilities:
• Drive efficiencies across the business by proactive collaboration with internal departments to promote a culture of
inclusivity and cooperation.
• Exemplify Stryker's Values: Integrity, Accountability, People, and Performance.
Functional Responsibilities:
• Directly support local technicians with preventative maintenance and repair activities.
• May provide temporary coverage and/or support for Field Service Technician territories.
• Plan for frequent travel between hospitals in health system and/or territory
• Follow all administrative duties and document required paperwork in an accurate and timely manner.
• Participate in resolution of customer complaints
• Be a problem-solver and drive process improvements in all aspects.
• Be a leader in personal performance for the field service metrics.
• Manage schedule and resources as dictated by customer needs.
• Other duties as assigned by Manager/Supervisor
Conduct & Compliance:
• Abide by and support the policies set forth in the Stryker Code of Conduct and other provided policies.
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to
time, is a condition of continued employment with Stryker.
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical
standards.
• Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's
Ethics Hotline Policy.
Supervisory Responsibilities: No.
Blood Borne Pathogen Category A Position: Yes.
Knowledge & Skill Requirements:
• Must have strong interpersonal and communication skills with ability to present ideas and results in logical manner.
• Must have ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be willing to work overtime and overnight per the customer's specified need.
• Must have strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Must maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Must have ability to work independently in a fast-paced environment and often stressful conditions.
• Must be self-motivated, self-reliant, and able to work with little supervision.
• Ability to remain standing and/or walking for extended periods of time.
• Must be detail-oriented and highly organized to prioritize tasks.
• Excellent teamwork, coordination, and collaboration skills.
• Proficient in Microsoft Office Applications.
• Must have an outstanding driving record and ability to operate a company provided or rental vehicle.
Education & Qualifications Preferred: • 0-3 years of relevant field service.
• Ability to adhere to healthcare facility access requirements including but not limited to ensuring all necessary
immunizations are received, and the proper trainings are accomplished and maintained for record.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Ability to interpret service bulletins, user manuals, and other technical manuals, drawings, etc.
• Experience using power and hand tools.
• Bachelor's degree in technical field.
Work Location: Field-based
Travel Percentage: Field based with some overnight stays possible
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race,
ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO
employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to
individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the contractor's legal duty to furnish information. About Stryker Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
