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Support the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will support revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. Key Responsibilities Validate customer request Educate customer and field technicians Write documentation used by field technicians Ensure Right and Fast Delivery U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization WE VALUE Previous industry experience Previous technical/installation experience Previous customer service experience Good written and oral communication Advanced Degree Good presentation skills Additional Information JOB ID: HRD230996 Category: Customer Experience Relocation Tier: Not Applicable Security Clearance: Aviation Authority (FAA for US): Band: 03 Referral Bonus: 1500 Requisition Type: Standard Requisition US Citizenship: Must be a US Person or able to obtain export Authorization. FLSA Statement: FLSA CODE: Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
