At Durango Motor Company we do things a little differently than most. We focus on the guest experience and our non-commissioned sales environment offers an open and honest approach allowing us to provide the best in automotive sales, service, and collision center. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.Due to our continued growth we are looking for solid professionals that are seeking the right opportunity with huge growth potential. Currently we are looking for an Express Lube Manager to join our service team.Pay Scale: $50,000 to $60,000 a yearWe Offer:Great Working EnvironmentCareer AdvancementPaid TrainingFlexible PTO PlanSick Leave PlanEmployee Assistance Program (EAP)Medical, Dental, Vision and Supplemental InsuranceLife Insurance – employer paid401(k) with Company Matching after 1 yearEmployee DiscountsHoliday PayChristmas Club Savings/Matching AccountDiscounted Anytime Fitness MembershipResponsibilities:Monitor Express Lube performance on a daily basis by analyzing volume, staffing levels, and productivity levels.Maximize drive efficiency by scheduling workload to appropriate capacity levels.Ensure quality control for all work being completed.Ensure technicians are completing work in a timely manner by properly using the system in place for facilitating workflow.Work with service department consultants to provide a positive guest experience.Hold employees accountable for guest experience by sharing feedback and coaching.Discuss performance and career development goals with employees during one-on-one meetings, offering coaching on an ongoing basis.Provide status reports to the Service Director on a regular basis.Continuously manage and work to improve department ESI scores and employee morale.Requirements:Ability to collaborate, cooperate, interpret, and communicate information accurately and professionally.Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Excel), manage files, navigate network, web and windows.Ability to demonstrate an understanding of the guest's request, offer solutions, prioritize tasks, be proactive, demonstrate flexibility and a desire to satisfy the guest and meet the guest's expectations.Ability to anticipate issues, problems, events, situations and/or next steps, plan effective responses, handle multiple tasks and varying workloads.Ability to efficiently use in house software such as Tekion.Ability to work effectively in a collaborative team setting.Valid driver's license and a good driving record.Willing to submit to a pre-employment background check.Durango Motor Company is an EEO/AA/Veterans/Disabled employer.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
