Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service AssistantJob Summary:We are seeking a dedicated and enthusiastic individual to join our customer service team as an Entry-Level Customer Service Assistant. This role is ideal for someone who is passionate about helping others, possesses excellent communication skills, and thrives in a fast-paced environment. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers, resolving inquiries and issues, and ensuring customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Assist customers with product information, order status, and general inquiries.Resolve customer complaints and concerns with patience and empathy, aiming for first-contact resolution whenever possible.Escalate complex issues to senior customer service representatives or management as needed.Process orders, returns, and exchanges accurately and efficiently.Maintain up-to-date knowledge of company products, policies, and procedures.Collaborate with other departments such as sales, shipping, and finance to ensure seamless customer experiences.Keep detailed records of customer interactions and transactions in the CRM system.Qualifications:High school diploma or equivalent.Excellent verbal and written communication skills.Strong interpersonal skills and ability to work well in a team environment.Ability to remain calm and composed under pressure.Attention to detail and accuracy in data entry and order processing.Willingness to learn and adapt to new tasks and responsibilities.Flexibility to work occasional evenings, weekends, or holidays as needed.About Company:Welcome to Artisprint, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artisprint is your partner in elevating brand identities and sparking connections through the art of design.