Downtown Evening Service Desk Lead

Benefits:
Membership Sales Commission
Employee discounts
Training & development
JOB PURPOSE: The overall goal of the Service Desk Lead is to learn and work closely with the Downtown General Manager to run an efficient and successful department, promoting exceptional service to members and providing positive experiences for them while they are in the club
Directs and coordinates all assigned activities pertaining to the Service Desk and Downtown operations
Assist in new membership sales and inquiries
JOB REQUIREMENTS:

Education: High School Diploma with some college preferred
Community CPR/AED or higher, within the first 90 days of employment
Experience: Minimum of two-year experience providing outstanding customer service preferably in a commercial club environment
Previous management experience in the area of fitness preferred
Skills: Must have the ability to communicate Ridge guidelines to members in a positive manner
Must possess good communication and written skills. Must be able to verbally communicate instructions in a positive manner with Service Desk employees
Must have the people skills necessary to work effectively with members and staff and have a dynamic personality.
Must be passionate about providing outstanding service to our members and guests, always looking for ways to say "yes"
Must be obsessive about ensuring the facility looks great at all times
Must be sure that all desk employees are following guidelines for cleanliness and ensure procedures are being followed

Compensation: $18.00 - $22.00 per hour

Ridge Athletic Clubs

At the Ridge, our mission is to recognize the unique desires of individuals and help them lead better lives. Whether someone is training for a triathlon, working towards a better fitness level, or they simply want to have a healthy and fun pastime, we are here to help them succeed. If you're passionate about helping people improve their lives, the Ridge may be for you.

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