Doubletree By Hilton Youngstown

Job summary
Front Desk Supervisor at DoubleTree by Hilton YoungstownResponsible for providing highest level of customer service to guestsSupervise front desk and front office staff to ensure smooth check-ins and check-outs, resolve guest issues
Job seniority: mid-to-senior level
Responsibilities
• Greet and welcome guests in a friendly and professional manner• Assist guests with check-in and check-out procedures• Handle guest complaints and concerns, ensure prompt resolution• Coordinate with other hotel departments to fulfill guest requests• Train and supervise front desk agents and other front office staff• Ensure staff adheres to dress code and grooming standards• Handle difficult or complex guest situations and escalate if necessary• Provide ongoing training to front office staff on guest service standards• Foster a positive and collaborative work environment• Assist in onboarding and training of new employees
Requirements
• High school diploma or equivalent• 1-2 years of supervisory experience in a front desk or guest service role• Excellent communication and interpersonal skills• Strong problem-solving abilities• Knowledge of hotel management software and reservation systems• Ability to work flexible hours, including evenings, weekends, and holidays
Benefits
• Health, Dental, and Vision Insurances• Disability Insurances• Supplemental Life Insurances• Identity Theft Protection• Flexible Spending Accounts• 401(k) Retirement Plan with Company Match• Paid Time Off, Vacation, and Holidays• Employee Assistance Program• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!*Benefits vary by location*• Part-Time Benefits Also Available!• EEO/VET/DISABLED