Job summary
Assessing caller information and formulating an action plan.Scheduling and dispatching medical transports and field crews to appropriate locations.Operating and managing a multi-line phone system.
Job seniority: entry level
Responsibilities
• Evaluating call information to determine the suitable units and level of care/response.• Effectively conveying information to field crews in a fast-paced environment.• Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.• Assigning priority to calls based on urgency and importance.• Creating daily schedules for field crews.• Monitoring field crew/rig route and status to coordinate and prioritize schedules.• Accepting payments and diligently recording information.• Assisting other dispatchers as required.• Providing precise information and instructions to callers.• Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
Requirements
• Excellent verbal and written communication skills.• Excellent interpersonal and customer service skills.• Excellent organizational skills and attention to detail.• Excellent time management skills.• Strong analytical and problem-solving skills.• Ability to prioritize tasks and delegate when necessary.• Ability to thrive in a fast-paced and occasionally stressful environment.• High school diploma or equivalent.• Experience with Logis, New World, or other dispatching software preferred.• Medical Terminology Coursework or on-the-job experience.
Benefits
• We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.• Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.• We understand the importance of work-life balance, which is why we provide paid time off to help you recharge, spend time with loved ones, and pursue personal interests.• To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.
