We are looking for a brilliant Dispatch Service Coordinator to join our dynamic team at U.S. Engineering in Kansas City, MO.
Growing your career as a Full Time Dispatch Service Coordinator is a fantastic opportunity to develop useful skills.
If you are strong in leadership, people management and have the right personality for the job, then apply for the position of Dispatch Service Coordinator at U.S. Engineering today!
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About U.S. Engineering
U.S. Engineering has been an industry leader since 1893. How? Constant innovation and a willingness to evolve. The construction industry changes rapidly, and we cultivate a dynamic workplace where even our newest team members can influence change and make an impact. We know that our most valuable asset is our people. Join us!
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Position Summary
The Service Coordinator will also coordinate all dispatch, work assignments, and work order processes that facilitate communication between or customers, management, and service technicians to ensure timely and efficient service and proper accounting procedures for the Wichita and Manhattan regions.
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Duties
Ensure proper client site, client, and job set-up in the enterprise-wide accounting software, SAMPro.Serve as primary point of contact within the Service Coordination and Administration group for both operational and technician support activities within a specific region.Maintain and direct the service work order process and scheduling of preventative maintenance and service calls on the Dispatch Board.
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Communication
Communicate directly with peer Service Coordinators as needed to support work crossing regional boundaries.Issue purchase orders for parts/equipment, small tools, and inventory at the request of Service Technicians or Field Operations Supervisor.Assist in billing, and payroll efforts for the region.
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Support
Work closely with Central Support Services Management to ensure dispatch and billing processes are in alignment, accurate, timely, and efficient.
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Establish
Establish new and close completed work orders as necessary.Monitor/track service department work assignments and locations, through ongoing communication with Field Operations Supervisor and Service Technicians.Answer telephones for the region and facilitate customer requests and calls as appropriate.
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Reporting
Track and provide necessary reports for technician vacation or off time.Coordinate the after-hours on-call schedule for Service Technicians; communicate schedule and follow up each morning with the previous day's on-call Technician to ensure follow up with customers.Track equipment certifications that are under regulatory requirements; send notifications to customers to generate re-certification service calls.
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Education & Experience
High School Diploma or equivalent required.General courses in accounting a plus.Minimum of 1 year experience in a customer service role including data entry, operations, accounting administration, etc.Experience as a service coordinator or dispatcher preferred but not required.Mechanical Service Industry experience a plus.
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Knowledge, Skills & Abilities
Ability to work autonomously and proactively in fast paced, multi-tasking environment.Must possess excellent customer service and interpersonal skills.Ability to enter data with accuracy and speed, and has keen attention to detail.Strong customer service and professional communication skills, both verbal and written.
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Physical Demands
This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
Benefits of working as a Dispatch Service Coordinator in Kansas City, MO:
? Learning opportunities
? Advancement opportunities
? Attractive package
