We are in need of a strategic Dispatch Operations Manager to join our fast-paced team at Regency Management Services, LLC in Brandywine, MD.
Growing your career as a Full Time Dispatch Operations Manager is an incredible opportunity to develop important skills.
If you are strong in project management, persuasion and have the right aptitude for the job, then apply for the position of Dispatch Operations Manager at Regency Management Services, LLC today!
MidAtlantic Warehouse is seeking a Dispatch Operations Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times. Job Responsibilities: The company vision, values and culture are understood, communicated and positively promoted. Set positive example for dispatch agents by providing consistent support and positive leadership. Responsible for positive employee morale and quality customer service. Proactively assess staffing needs as determined by service hours and peak call periods. Define and publish staff schedules based on service demand and in accordance with collective agreements. Recommend personnel for promotion, demotion or reclassification. Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement. Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment. Participate in and advise senior management regarding labor relations strategies and relationships. Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public. Ensures all safety regulations are being observed and all training methods are adequate and effective. Ensure dispatch protocols follow both client and company policies and procedures. Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel. Prepares, verifies, and authorizes employee schedules and work records for payroll purposes. Assigns work duties to qualified employees to ensure adequate coverage of all shifts. Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions. Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required. Provides dispatch coverage during peak service times and during employee shortages Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. Maintain accurate records and appropriate filing systems. Qualifications Two (2) years supervisory or management experience in the transportation industry.? Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion. Excellent customer service skills. Must work effectively with fellow employees and have strong leadership characteristics. Must have good time management skills and ability to manage multiple tasks concurrently. Requires flexible hours, including weekends. Knowledge, Skills, and Abilities: Knowledge of windows-based computer operating systems and functional knowledge of word?processing, spreadsheet and presentation software. Strong organizational skills, filing and file maintenance. Ability to read, write and speak English. Ability to communicate effectively at all levels. Able to use multi-line phone system. Ability to handle multiple tasks accurately and effectively. Ability to work independently and objectively. Provide excellent customer service and present a professional demeanor and appearance. Maintain attendance within policy.
Benefits of working as a Dispatch Operations Manager in Brandywine, MD:
? Career Growth Potential
? Rapid Progression
? Competitive salary
