** Director, Program Operations & Customer Service Division**
**Department of Housing and Urban Development**
**Location**
1 vacancy in the following location:
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**Duties**
As a/an **Director, Program Operations & Customer Service Division**, you will:
* Implement procedures and systems for evaluating HOC performance as well as the overall effectiveness of Single Family (SF) programs, providing administrative services, coordinating cross cutting issues, assessing and analyzing SF Housing programs and program data, and responding to requests for assistance on a wide range of complex SF programs of professional, technical and clerical staff.
* Monitor and evaluate the overall effectiveness of customer service and HOC performance and goal achievement as well as the overall effectiveness of SF programs within the jurisdiction of the HOC.
* Compile, analyze, interpret and provide, on a periodic basis, sufficient data and information to assess the overall effectiveness of HOC functions.
* Make recommendations to improve the overall management of the HOC and to ensure compliance with HUD and Housing policies, procedures and directives.
**Requirements**
** Conditions of Employment**
The official duty station for this position will be in **Denver, Colorado.** Failure to report to duty at this location may be grounds for a disciplinary action, including removal.
**Key Requirements:**
- Please refer to "Conditions of Employment."
- Must be U.S. Citizen or U.S. National.
** Qualifications**
You must meet the following requirements within 30 days of the closing date of this announcement.
**Specialized experience is one year of experience at the GS-13 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience:
-Monitoring administrative and budget functions; monitoring human resources and procurement functions; assessing training needs of program personnel and developing a plan to provide appropriate training; AND
-Assessing and analyzing performance of a program or office in order to make recommendations to improve performance.**
Experience may have been gained in either the public, private sector or **.** One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
**Time-in-Grade:** In addition to the above requirements, you must meet the following **time-in-grade requirement**, if applicable:
For the **GS-14** you must have been at the **GS-13** level for 52 weeks.
**Time After Competitive Appointment:** Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
**Education**
This job does not have an education qualification requirement.
**Additional information**
**OTHER INFORMATION:**
* We may select from this announcement or any other source to fill one or more vacancies.
* Relocation expenses will not be paid.
* This is a Non-Bargaining unit position.
* This position is Exempt from the Fair Labor Standards Act (FLSA).
* HUD offers alternative and flexible work schedules.
**CONDITIONS OF EMPLOYMENT:**
* A one year probationary period may be required.
* A one year supervisory or managerial probationary period may be required.
* Must successfully complete a background investigation.
* Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
* If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
* Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
* Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
* Obtain and use a Government-issued charge card for business-related travel.
* Public Trust - Background Investigation will be required.
All new and current Federal employees must be fully vaccinated against COVID-19 by November 22, 2021, unless they are eligible and approved for limited legal exemptions for medical or religious accommodation. Employees will be considered
for COVID-19 2 weeks after they have received the requisite number of doses of a COVID-19 vaccine that has been approved or authorized for emergency use by the U.S. Food and Drug Administration or that has been listed for emergency use by the World Health Organization.
Deadlines to receive vaccine doses to meet the November 22, 2021, are listed below:
* If receiving the **Moderna** COVID-19 Vaccine, the deadlines are as follows:
+ **first dose by October 11, 2021**, and
+ **second dose by November 8, 2021**
* If receiving the **Pfizer-BioNTech** COVID-19 Vaccine, the deadlines are as follows:
+ **first dose is October 18, 2021,** and
+ **second dose is November 8, 2021**
* If receiving the **Johnson and Johnson** COVID-19 Vaccine, the deadlines are as follows:
+ **first and only dose is November 8, 2021**
HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit .
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your rsum, responses to the online questions, and required supporting documents. Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a "not qualified" determination.
**Rating**: Your application will be evaluated in the following areas: **Communication, Leadership, and Technical**.
Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
**Referral**: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the ) you must receive a rating of at least 84 out of 100 to be rated as "well qualified" to receive special selection priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the h
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