Director Of Member Experience

Job summary
Director of Member ExperienceResponsible for enhancing membership growth, engagement, and brand loyaltyCollaborate with departments and educate stakeholders on member insights
Job seniority: director level and above
Responsibilities
• Develop and implement marketing and business operations activities• Promote member experience throughout the member journey• Implement pricing strategies and offer differentiated benefits• Develop programming for all member segments• Lead nurture campaigns and retention strategy• Optimize business operations supporting an ideal member experience• Communicate member performance and insights• Serve as a strategist and partner to other departments• Ensure consistent messaging across all member touchpoints• Drive a culture of continuous improvement and data-driven optimizations
Requirements
• BA/BS degree in Marketing, Business, or related field preferred• 8-10 years of marketing experience• Experience in membership marketing preferred• Strong strategic thinking and analytical skills• Experience in digital marketing and data-driven marketing• Excellent interpersonal and organizational skills• Management experience a plus
Key Skills Needed
• Marketing• Business operations• Member advocacy• Strategic thinking• Analytical skills• Digital marketing• Data-driven marketing• Collaboration skills• Interpersonal skills• Organizational skills