TITLE :Director of Engineering
LOCATION: Charlotte, NC
JOB SUMMARY : Responsible for managing a team of engineers involved in end-to-end certification testing of Charter Data-over-Cable Service Interface Specifications (DOCSIS) Customer Premises Equipment (CPE) devices. Liaise with other teams within Charter to manage the overall certification process, validate new features and technology services, and define network standards for the access. Ensure customers are provided with the most reliable and robust CPE products by capturing defects before they are put into production and working with vendors to address those defects before production deployment of those devices. Responsible for defining process improvements and optimization of test strategy to ensure seamless handoff of test deliverables within different architecture and engineering teams. Allocate engineers to testing of different products in alignment with the goals defined by Charter Communications and Advanced Engineering leadership; monitor and provide guidance in the capital budget process to ensure projects are cost effective and completed on time and on budget; and monitor current procedures and tests performed in accordance with FCC standards to ensure compliance. Develop an effective front-line leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
EDUCATION/REQUIREMENTS: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; 5 years of experience utilizing DOCSIS Technologies to troubleshoot and analyze the performance of software and hardware for the cable plant; 5 years of experience with networking routing protocols, including use of RIP, OSPF, or BGP; 5 years of experience utilizing customer premise equipment and backend systems to perform provisioning of devices; 5 years of experience performing software and web application testing to test plan creation, test execution, and report defects; 5 years of experience setting up test topologies in labs as required for each test case; and 3 years of experience managing technical staff to ensure project completion. A hybrid (in office and remote) work arrangement is available.
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