Director Of Call Center Operations

Director of Call Center Operations Location Alexandria, VA (Southwest Quadrant area) : Benefits/Perks Competitive Compensation Career Advancement Opportunities Great Work Environment Job Summary We are seeking an experienced IT Manager to join our team! As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs. Responsibilities Manage all aspects of 24x7 call center activities Provide direct support and guidance to staff on all call center aspects Assist with training for staff on assistance best practices Oversee communication between staff and callers, as necessary Supervise work performance, provide status reports for ongoing issues Maintain quality of service Qualifications Be a U.S. citizen and speak fluent English. Hold a minimum of a Bachelor's degree from an accredited college or university in business management, mental health, or a related field. Have a minimum of five years of management or supervisory experience overseeing call center operations. Must be able to pass security clearance back ground check Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle. Flexible work from home options available.