at Marriott in Dover, Delaware, United States
Additional Information Director, Mobile Engineering
Job Number ********
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely?Y
Relocation?N
Position Type Management
JOB SUMMARY Come join a dynamic Mobile Engineering team on the world-class Marriott Bonvoy apps. Lead a team of dedicated iOS and Android mobile engineers to continue to enhance, evolve and transform the apps to better serve Bonvoy members and guests. Collaborate across multiple digital disciplines in a Scaled Agile Framework (SAFe) environment to leverage best practices and the latest native tools and technologies.
Oversees day-to-day mobile application engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers. Delivers on commitments to discipline partners and collaborates with architects on major initiatives such as commerce, loyalty or in-stay features. Functions as the technical decision-maker and problem solver to deliver features per the product roadmap. Promotes code quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.
CANDIDATE PROFILE Education and Experience Required: - 10+ years of application development leadership experience that includes:
o Enterprise-scale native mobile application development across multiple platforms with a strong capability in iOS or Android.
o Extensive experience in development of a variety of large apps supporting millions of users at scale.
o Management of multiple Omni-Channel development efforts integrating with multiple back-end systems
o Experience with Automation, CI/CD, Release Management processes and Application Deployments to app stores.
o Familiarity with Enterprise-level SDKs for Analytics, Networking, Customer Engagement, Application Performance Monitoring
o Strong understanding of API platforms, back-end services, database and networking components of full-stack infrastructure
- Direct management of complex budgets in excess of $5M+ annual direct and indirect costs
- Direct management of cross-functional, sourced, or matrixed teams
- Undergraduate/graduate degree or equivalent education + experience
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
Preferred: - Demonstrated success leading medium- to large-scale initiatives/transformations
- Proven management experience in strategic planning and budgeting within one or more business groups
- Experience with and knowledge of IT outsourcing activities in a managed services environment
- Proven management experience in application development across Waterfall and Agile environments.
- Proven knowledge of SDLC ; good understanding of ITIL v3 Framework
- Proven knowledge of Agile methodology; preferably SAFe Agile
- Experience with mixed and offshore delivery models
- Good process management, negotiating, influencing and problem resolution skills
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment
- Knowledge of business environment, service requirements and hospitality culture
- Knowledge of / familiarity with both iOS and Android
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
- Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
- Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
CORE WORK ACTIVITIES Managing Application Development Standards, Processes, and Tools - Works with direct reports to facilitate consistency of service delivery across client groups
- Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
o SDLC standard tools and processes for both waterfall and agile development
o Estimating standard tools and processes, incorporating flexibility for small and large projects
o Deployment standard tools and processes
- Monitors projects for adherence to defined application development processes
- Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
- Communicates important application development policy changes that affect service provider and/or Marriott operations
Managing Day-To-Day Relationships with Teams - Manages application development projects in partnership with IT teams, business partners and providers
o Provides project management of business projects
o Oversees effective reporting within application development team
o Leads project reviews with team on application development projects
o Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
o Monitors projects for alignment with defined business case process
o Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
o Manages, and improves service level reporting for application development
o Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
o Assists with application development and maintenance of service provider project management standards and tools
o Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
- Works with application development service providers
o Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
o Works with team to progress the service providers services to match client needs
o Facilitates team and service provider compliance with the agreement
o Validates service levels meet business needs
o Facilitates the definition and enforcement of good service provider contracts
- Supports the IT organization
o Provides input to IT's business strategy and planning as needed
o Supports and follows defined IT Governance decision rights, standards and practices
o Emphasizes accuracy and effectiveness of estimating and planning management with team
o Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program - Drives adoption metrics to demonstrate continuous improvement and alignment with the industry
- Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
- Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
- Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
MANAGEMENT COMPETENCIES **Leadersh
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