Desktop Support Officer

Job summary
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.
Job seniority: entry level
Responsibilities
• Track computer system issues through to resolution, within agreed time limits.• Talk to clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue.• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).• Provide prompt and accurate feedback to customers.• Refer to internal database or external resources to provide accurate tech solutions.• Ensure all issues are properly logged.• Prioritize and manage several open issues at one time.• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Requirements
• Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10)• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)• Basic knowledge of SOE and group policies Printer support• Good knowledge of MS Office tools installation & troubleshooting• Field experience supporting a variety of technologies and services• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure• Excellent End-user computing skills. Good knowledge of Infrastructure support.• Strong analytical and problem-solving capabilities• Well organized and extremely detail-oriented• Strong customer service ethic and great communication skills, both oral and written• Passionate about delivering quality no matter what you are doing• Can work both independently and in a collaborative team-oriented environment• A self-starter, motivated to push the limits and think outside of the box• Fondness for solutions that are simple, elegant, and effective• Ability to work with and maintain confidential information• In-depth knowledge of:Windows OS (e.g. XP, Vista, Windows 7, 10),• Microsoft Office applications• PC/Laptop hardware• PC/Laptop peripherals, including printers• Mobile devices• Basic knowledge of: Active Directory• Exchange• Apple OS• SCCM• Experience in a similar role• 2+ years of relevant experience.