Job Summary The Database and Development Manager supports the many aspects of the work of the Development Department including donor communications, gift processing, database management, donor research, communications, stewardship, and other administrative support.
Job ResponsibilitiesDatabase and Technology Management:
SalesForce:
This role is the resident Salesforce CRM expert and will be the first contact for internal questions, assistance, and trainingWorks with leadership to set CPC SalesForce standards, provides ongoing user training education on new functionality and/or changes in the systemAssists CPC team in building SalesForce dashboards and running custom reportsAssists leadership in generating Salesforce reportsAssists leadership in portfolio creation for Development team membersResponsible for proactive data hygiene in SalesforceOther Platforms: Classy, Museums Anywhere, DonorSearch, Pardot
Collaborates with marketing on appropriate digital messaging receipts for donations and memberships on all platformsArchitects all donor pages in Classy in collaboration with MarketingCreates regular batch screening reports in DonorSearchCoordinates with the Parthenon team to provide assistance for Digital Memberships through Museums AnywhereAttends regular webinars from all supporting platformsMaintains quality relationships with customer service units of Salesforce, Classy, Donor Search, Museums Anywhere as well as external consultantsDevelopment Team Operational Support:
This position provides administrative support to the Development Department acting in an assistant role for Development team members in the execution of operational activitiesResponsible for weekly gift acknowledgment letter processing in coordination with Development team membersAttends, organizes, participates, and takes notes for weekly team meetings, project meetings, and gift management reviewsAssists with gathering and organizing materials for meetings, creating calendar invites, and booking lunch appointments as well as conference roomsMeets regularly with the VP of Development tracking tasks for current and upcoming projects to ensure projects meet department goals and timelinesCollaborates with and supports team members on special projects/initiativesAssists with the purchase, preparation, and delivery of donor thank-you giftsResponsible for Team data organization protocols and execution in Google DriveResponsible for generating all mailing lists for donor campaigns as well as newsletter mailingsAt the direction of leadership, supports the planning and onsite logistics of Development donor engagement eventsAttends interdepartmental weekend and evening events including Nashville Earth Day, Musicians Corner, Echo Chamber Music Series, Donor Member Appreciation Day, Olympian Circle Event, Centennial Circle Dinner, and Gratitude GatheringGifts and Financial Management:
Coordinates gift processing to ensure accurate execution of check processing, deposits, and stewardship proceduresSupports tracking and sending pledge reminders for multi-year giftsWorks closely with the Director of Finance r to ensure weekly and monthly financial reconciliation of SalesForce and QuickbooksCoordinates with the Director of Finance to capture all gifts from tertiary platforms like PayPal, Venmo, and ACH depositsManages recurring payments and corresponding year-end acknowledgmentsMakes remote and on-site bank deposits, including cash donations collected at the Parthenon and all donation checksWhen directed, researches and provides data from donor management systems for donor engagement projectsHandles large amounts of sensitive and confidential data with care and discretionSupports the marketing department to coordinate a variety of donor communications, including sending out email communications, letters, invitations, newsletters, brochures, and other collateral as neededMemberships:
Supports growth of the organization's membership program by following the established stewardship and acknowledgment matrix in retaining and attracting members through proactive communicationsAttains Development Team annual target for Membership revenueCoordinates all communication relative to MembershipsCoordinates membership assets with the Parthenon teamEnsures all stated membership benefits are fulfilled by levelCollaborates with Marketing to ensure membership collateral materials are up-to-date and accurate on all CPC websitesCompile and coordinate yearly membership surveys, vet and analyze data, share findings forward with any recommendations based on data receivedIntern Management:
Supports the hiring and management of Development Interns in the spring and fallManage intern hours and workflow, creating daily tasks and communicating outcomes and deadlines effectivelyQualificationsA bachelor's degree is necessaryThree or more years of relevant development work experience is necessaryExperience in the non-profit sector is preferredExcellent detail management skillsConfidentiality and discretion are a mustMust have a professional attitude, and exhibit considerable tact, persuasion, and judgment in interactions with internal and external constituentsStrong database and computer skills including Salesforce experience (Salesforce certification preferred) as well as Classy, Google Drive, Donor Search, Asana, Pardot, Microsoft Excel, and Word.Affinity for mastering computer programs and database managementAbility to make independent decisionsExcellent oral and written communication skillsExcellent customer service skillsExcellent project management skills with the ability to multitaskAbility to handle crisis situations and perform well under pressureFlexibility to work evenings and weekends when neededThe employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 40 poundsAdditional InformationBenefits401(k) matchingDental InsuranceHealth insurancePaid time offParental leaveVision insurance How to Apply Applications will only be accepted through Indeed.com.
DetailsDate Posted: April 11, 2024Type: Full-TimeJob Function: Fundraising / Revenue DevelopmentService Area: EnvironmentSalary Range: $45,000.00 - $55,000.00 per year Benefits:Working Hours: 8 hour shift Monday to Friday
