We are hiring a focused Customer Support Specialist to join our vibrant team at Human Interest in Lindon, UT.
Growing your career as a Full Time Customer Support Specialist is a fantastic opportunity to develop useful skills.
If you are strong in communication, critical thinking and have the right personality for the job, then apply for the position of Customer Support Specialist at Human Interest today!
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
What you get to do every day Manage a steady volume of inbound client inquiries, primarily through email; with some phone conversations, and chat and SMS in the near futureWork cross-functionally with internal and external partners to solve client issuesIdentify common issues and trends, driving process improvements to solve them permanentlyService a geographically diverse client baseProvide best in class customer serviceWork in a fast-paced evolving startup environment Manage caseload and follow up with customers as requiredHelp other areas of the organization when neededManage performance to company set standards and adhere to a workforce management scheduleWhat you bring to the role 1+ years of experience in a client facing role - i.e. customer support or account management/call center experience, preferred but not requiredPassion for serving clientsStrong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ballAbility to communicate with confidence, professionalism and empathy over the phone and through emailYou remain composed in high-stress situations and convey empathy for our customers Meticulous attention to detail - rarely making typos and noticing discrepanciesWhere you will work Utah County, Utah (office in Lindon area)Hybrid, in office 3 days per week Why you will love working at Human Interest Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It's an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.
Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.
Customer obsessionLong-term orientationAutonomous and accountable teamsAn escalating bar for talent and performance Fundamental optimism Compensation - The hourly range target for the role seniority described in this job description is $18.00 - $20.00 per hour. Final offer amounts depend on multiple factors including candidate experience and expertise, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.
Benefits -
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan feesTop-of-the-line health plans, as well as dental and vision insuranceGenerous PTO and parental leave policiesLyra - Enhanced Mental Heath Support for Employees and dependents Carrot - Fertility healthcare and family forming benefitsCandidly - Student loan resource to help you and your family plan, borrow, and repay student debtMonthly work-from-home stipend; annual wellness stipendEmployee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in TechFun online and regional events and celebrations and department and company offsitesAbout Human Interest:
We're a high-growth, Series D-funded company that's changing the retirement industry. Named one of America's Best Startup Employers by Forbes, one of the Best Places to Work by Built In, and a Top Company by Y Combinator, we'veraised $500Mand are backed by leading investors, including Blackrock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.
Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.
Human Interest employees must adhere to the Company's security policies and Code of Ethics. Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures
Benefits of working as a Customer Support Specialist in Lindon, UT:
? Learning opportunities
? Company offers career progression opportunities
? Advantageous package
