Customer Support Specialist

Job Description:

United Technologies is seeking a part-time Customer Support Specialist to join our team in San Jose, California. As an Associate Level professional with at least 4 years of experience in customer support or related fields, the ideal candidate will be confident, hardworking, and possess exceptional communication and strategic planning skills.

Responsibilities:- Provide exceptional customer support via phone, email, and chat channels- Resolve customer inquiries and issues in a timely and efficient manner- Collaborate with cross-functional teams to escalate and resolve complex problems- Document customer interactions and provide feedback to improve processes- Assist with order processing, returns, and exchanges- Stay up-to-date on product knowledge to better assist customers- Contribute to a positive and collaborative working environment

Requirements:- Minimum of 4 years of experience in customer support or related fields- Confident and hardworking personality traits- Excellent communication and interpersonal skills- Strong strategic planning abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent (Bachelor's degree preferred)

Benefits:- Vision insurance- Company equipment provided- Paid overtime opportunities

Working Environment:At United Technologies, we prioritize building strong connections and treating colleagues like an extended family. Our team values collaboration, support, and inclusivity, making it a rewarding and enjoyable place to work.

Equal Opportunity Statement:United Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 3, 2024.

If you meet the qualifications and are ready to make a positive impact in the world of customer support, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.