Customer Support Specialist

Job ID 19703 - Customer Support Specialist

Location: Riverview, 33578 - Hybrid

Pay: $19 - $20 an hour

Hours: Training M-F 8-5 once trained could work until 6PM
Requires the ability to occasionally modify work hours, work overtime and some weekends.

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: bit.ly/3BLi7RW

Job duties:

Provide customer service via phone, email, and chat using case management system
Provide sales administrative support
Coordinate order between purchasing, warehouse, finance, sales, and product managers for delivery
Assist with defective product returns
Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

Associate's Degree
B2B (business-to-business) preferred
Zendesk or ticketing systems
Microsoft Dynamics

Requirements:

Minimum of two (2) years of experience in a similar role supporting the business and staff in a customer support environment.
Computer proficiency and technical aptitude including knowledge of Microsoft products, Excel intermediate skills desired.
High school diploma required
Background check required
Drug screening required

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