Customer Support Representative - Remote Work

Insight Enterprises is seeking a dedicated and motivated Customer Support Representative to join our team in Charlotte, North Carolina. This is a full-time remote work position at the Associate level, requiring a minimum of 4 years of experience in customer support or a related field.

Responsibilities:- Provide exceptional customer service through various channels such as phone, email, and chat- Assist customers with inquiries, issues, and technical troubleshooting- Collaborate with internal teams to resolve customer concerns in a timely manner- Maintain accurate records of customer interactions and transactions- Identify opportunities for process improvement and innovation in customer support- Meet or exceed quality and productivity metrics set by the company

Requirements:- 4 years of experience in customer support or a related field- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and collaboratively in a remote team environment- Persuasion skills to effectively communicate with customers and drive resolutions- Innovative mindset to suggest new ideas and improvements to the customer support process

Benefits:- Relocation allowance for eligible candidates- Parental leave for new parents- Employee discounts on Insight Enterprises products and services

Working Environment:At Insight Enterprises, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, innovation, and continuous learning to drive success.

Equal Opportunity Statement:Insight Enterprises is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.