Customer Support Representative

Job Description:

Wells Fargo is seeking a dedicated and energetic Customer Support Representative to join our team in San Francisco, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities:1. Provide exceptional customer service through various channels such as phone, email, and chat.2. Resolve customer inquiries and issues in a timely and efficient manner.3. Maintain a high level of professionalism and empathy when interacting with customers.4. Collaborate with other team members to ensure a seamless customer experience.5. Stay up-to-date on company products and services to effectively assist customers.6. Document and track customer interactions in a CRM system.7. Identify and escalate priority issues to management as needed.

Requirements:1. Minimum of 4 years of experience in customer support roles.2. Excellent communication skills, both written and verbal.3. Strong leadership abilities to take ownership of customer inquiries and deliver solutions.4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.5. Proficient in using CRM systems and other customer support tools.6. Ability to work effectively both independently and as part of a team.7. Must be organized, detail-oriented, and able to prioritize tasks effectively.

Benefits:1. Visa sponsorship for qualified candidates.2. Company transportation options for commuting employees.3. Disability insurance coverage for all employees.

Working Environment:At Wells Fargo, we value curiosity and questioning as a means to fuel innovation and growth. We encourage our employees to continuously learn and seek new ways to improve our customer support offerings.

Deadline to Apply:Please submit your application by May 17, 2024.

Equal Opportunity Statement:Wells Fargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.