Customer Support Representative

We are excited to announce an opening for a Customer Support Representative. This role offers a unique opportunity to be the forefront of customer interaction, ensuring that every customer enjoys a seamless and positive experience. If you're passionate about helping others and thrive in a dynamic environment, we would love to hear from you!
What You'll Enjoy:
Competitive Pay: Earn $25 to $30 per hour, plus uncapped commissions and bonuses.
Stable Hours: Enjoy a consistent Monday through Friday schedule with no late nights or weekends.
Benefits: Full medical coverage, paid time off, and a SIMPLE IRA with company matching to help you invest in your future.
Professional Growth: Continuous training and development opportunities and the chance to get paid while you learn.
Responsibilities:
Act as the primary point of contact for existing customers, assisting with new insurance applications and inquiries.
Enhance our agency's reputation by taking ownership of new challenges and seeking opportunities to add value.
Maintain up-to-date client and policy information, and handle policy reviews and premium changes.
Welcome new customers and maintain positive relationships through phone, email, and text communication.
Identify opportunities for cross-selling and promote collaboration between service and sales teams.
Requirements:
A minimum of 2 years in customer service or sales, with a track record of reliability and a proactive work ethic.
Excellent organizational, multitasking, and PC skills.
A strong commitment to learning, with a coachable personality and excellent communication and presentation skills.
Open to career changers, recent graduates, and individuals with extensive sales experience.
Working Conditions:
Remote work setting.
Day shift availability required.
Compensation and Benefits:
Salary: $25.00 to $30.00 per hour
Benefits package includes health insurance, 401(k) with matching, and generous paid time off.
Join us and be part of a team that values dedication and an exceptional customer service ethos. We look forward to your application!
Employment Type: Full-Time
Salary: $ 25.00 30.00 Per Hour