Customer Support Manager - Work From Home

Job Description:

CSX is looking for a talented Customer Support Manager to join our team in San Francisco, California. This is a part-time, work from home position with a mid-to-senior level of seniority requiring a minimum of 6 years of experience in customer support.

Responsibilities:- Manage and lead a team of customer support representatives- Develop and implement customer support strategies to improve customer satisfaction- Handle escalated customer inquiries and provide solutions in a timely manner- Monitor customer feedback and implement necessary changes to improve the overall customer experience- Analyze customer support data and generate reports for management- Collaborate with other departments to ensure a seamless customer support experience- Train and mentor new customer support team members- Stay up-to-date on industry trends and best practices in customer support

Requirements:- 6+ years of experience in customer support or a related field- Proven track record of managing a team and delivering exceptional customer support- Excellent communication skills, both written and verbal- Resilient and able to work in a fast-paced environment- Energetic and able to motivate a team towards success- Strong attention to detail and negotiation skills- Bachelor's degree in Business Administration or a related field preferred

Benefits:- Gym membership- Relocation allowance- Dental insurance

Working Environment:At CSX, we thrive in an energetic and rapidly evolving work setting. Our team is dynamic and dedicated to providing the best customer support in the industry.

Equal Opportunity Statement:CSX is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 29, 2024.

Join our team and make a difference in the world of customer support at CSX!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.