Customer Support Manager

Job Description:

As a Customer Support Manager at WestRock in San Francisco, California, you will be responsible for managing a team of customer support representatives to ensure exceptional service and satisfaction for our customers. This position is part-time and at an Associate Level, requiring a minimum of 5 years of experience in customer support or a related field.

Responsibilities:- Managing and mentoring a team of customer support representatives- Developing and implementing customer service policies and procedures- Resolving escalated customer issues in a timely and professional manner- Monitoring and analyzing customer service metrics to improve performance- Collaborating with other departments to ensure seamless customer experiences- Providing training and development opportunities for the customer support team- Conducting regular performance reviews and identifying areas for improvement- Representing the customer support team in meetings and communication with stakeholders

Requirements:- Hardworking and passionate about delivering excellent customer service- Strong time management and project management skills- Excellent communication and interpersonal skills- Proven experience in a customer support or related role- Knowledge of CRM systems and customer service best practices- Ability to work independently and as part of a team- Bachelor's degree in a relevant field preferred

Benefits:- Life insurance- Free accommodation- Relocation allowance

Working Environment:At WestRock, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world through our products and services.

Equal Opportunity Statement:WestRock is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. All hiring decisions are based on qualifications, merit, and business need.

Deadline to apply: ********

Join our team and be a part of shaping the future of customer support at WestRock. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.