Customer Support Assistant - Work From Home

Job Description:

Freeport-McMoRan, a leading natural resource company, is seeking a Customer Support Assistant to join our team remotely from Chicago, Illinois. This is a full-time entry-level position perfect for someone with at least 1 year of experience in customer service.

Responsibilities:1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner.2. Providing accurate information about products and services to customers.3. Assisting customers with order processing, billing inquiries, and product returns.4. Resolving customer complaints and issues efficiently and effectively.5. Collaborating with other team members to ensure overall customer satisfaction.6. Conducting research on industry trends and customer preferences to improve support strategies.7. Maintaining detailed records of customer interactions and transactions.8. Helping to create a positive and energetic work environment.

Requirements:1. Confident and hardworking personality.2. Excellent teamwork and research skills.3. 1 year of experience in customer support or related field.4. High school diploma or equivalent required; college degree preferred.5. Proficiency in MS Office and customer service software.6. Strong communication and problem-solving abilities.

Benefits:1. Joining bonus for successful candidates.2. Medical coverage and life insurance provided.3. Opportunities for career growth and development.

Equal Opportunity Statement:Freeport-McMoRan is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

If you are a motivated individual with a passion for customer service, apply now to be considered for this exciting opportunity. The deadline to apply is May 16, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.