Customer Support Assistant - Remote Work

Job Description:

Publix Super Markets is seeking a motivated and confident individual to join our team as a Customer Support Assistant working remotely from Seattle, Washington. This is an entry-level position with no prior experience required. As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities:1. Respond to customer inquiries and provide solutions in a timely and professional manner.2. Assist customers with product information, order tracking, and troubleshooting.3. Handle customer complaints with empathy and resolve issues to ensure customer satisfaction.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with other departments to escalate complex issues and provide feedback for process improvement.6. Monitor customer feedback and trends to identify areas for improvement in products or services.7. Stay up-to-date on company policies, products, and services to provide accurate information to customers.

Requirements:1. High school diploma or equivalent.2. Excellent communication skills, both verbal and written.3. Strong attention to detail and problem-solving abilities.4. Emotional intelligence to understand and empathize with customer needs.5. Analytical skills to identify patterns and trends in customer inquiries.6. Ability to work in a fast-paced environment and adapt to change quickly.7. Proficiency in Microsoft Office suite and customer service software.

Personality Traits:- Motivated- Confident

Soft Skills:- Emotional Intelligence- Analysis

Benefits:- Dental insurance- Retirement plan- Vision insurance

Working Environment:We offer a flexible work environment that adapts to change with speed and efficiency. Our team values collaboration, innovation, and dedication to customer satisfaction.

Deadline to Apply:May 31, 2024

Equal Opportunity Statement:Publix Super Markets is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, or any other protected status. We are committed to creating a diverse and inclusive workplace where all qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.