Customer Success Specialist - Remote Work

Job Description:

Phillips 66 is seeking a part-time Customer Success Specialist, who will work remotely from San Diego, California. This Associate Level position requires a minimum of 3 years of relevant experience. The ideal candidate will be resilient, motivated, possess strong project management skills, and have proven persuasion abilities.

Responsibilities:- Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services- Serve as the primary point of contact for customer inquiries, issues, and escalations- Collaborate with cross-functional teams to address customer needs and improve overall customer experience- Leverage data and analytics to identify trends, opportunities, and areas for improvement- Develop and implement strategies to drive customer engagement and retention- Provide product training and support to customers as needed- Monitor customer feedback and advocate for solutions to enhance customer satisfaction- Continuously seek ways to optimize processes and improve customer success metrics

Requirements:- 3+ years of experience in a customer-facing role- Bachelor's degree in Business Administration, Marketing, or related field- Excellent communication and interpersonal skills- Strong project management skills and attention to detail- Ability to work independently and as part of a team- Proficient in data analysis and reporting- Experience with CRM systems and customer success tools is a plus

Benefits:- Free accommodation for remote work- Dental insurance coverage- Paid overtime opportunities

Working Environment:Our company values a data-driven approach to decision-making and strategic initiatives. As a Customer Success Specialist, you will have the opportunity to leverage data to inform your decisions and drive customer engagement and retention strategies.

Deadline to Apply:May 25, 2024

Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.