Customer Success Manager

About the Role:As a driven and ambitious individual you are responsible for helping organizations grow their data and ai programs across our midmarket and enterprise customer base. Your role is to understand customers' unique challenges and learning objectives to help them discover how to best leverage our platform and achieve their data fluency goals. Success in this role is dependent on your ability to develop ways to provide guidance to learners and convey insights and ROI to data and L&D professionals.What you'll do:Manage the customer lifecycle from onboarding to renewal for over 25 accountsLaunch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programsWork with product and marketing to ensure the voice of our customer is being heard and influencing our product and content roadmapDemonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell and cross-sellIs passionate about customer service and building relationships by delivering on valueWhat You'll Bring: 5+ years in Customer Success experience, with a commitment to building a long-term career in this field. SaaS experience is a plus Demonstrable track record of successfully building relationships and handling a large  volume of customer accounts You are highly organized, and have experience managing a pipeline in Salesforce or other CRM