Job Description:
Hanesbrands, a leading apparel company, is seeking a Customer Success Assistant to join our team on a part-time, work-from-home basis in San Francisco, California. As an Associate Level position, we require a minimum of 3 years of experience in customer service or a related field. We are looking for individuals who are resilient, hardworking, have critical thinking skills, and possess emotional intelligence.
Responsibilities:- Provide excellent customer service and support to ensure customer satisfaction and retention- Communicate with customers via phone, email, and chat to resolve inquiries and issues promptly and effectively- Collaborate with cross-functional teams to address customer needs and concerns- Analyze customer feedback and data to identify trends, opportunities, and areas for improvement- Maintain accurate records of customer interactions and transactions in our CRM system- Assist in developing and implementing customer success strategies to drive customer loyalty and engagement- Continuously learn and adapt to new technologies and tools to enhance customer experience
Requirements:- Minimum of 3 years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in CRM systems and Microsoft Office Suite- Bachelor's degree in Business Administration or a related field is preferred
Benefits:- Free accommodation for remote work- Employee discounts on Hanesbrands products- Relocation allowance for eligible candidates- Opportunities for professional growth and development
Working Environment:At Hanesbrands, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. We provide a supportive and inclusive work environment where employees can thrive and succeed. Our team values diversity, equity, and inclusion in all aspects of our business.
Equal Opportunity Statement:Hanesbrands is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.
Deadline to Apply: June 1, 2024
Join Hanesbrands and make a difference in the world of customer success! Apply now to be part of our dynamic team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
